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Versa is not receiving text messages

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‎04-05-2020 05:48 - last edited on ‎04-29-2020 11:14 by Fitbit Moderator

‎04-05-2020 05:48 - last edited on ‎04-29-2020 11:14 by Fitbit Moderator

Hi,

Just in the last few days my versa is not recieving text messages. When a text comes in,on the screen shows message+. It doesnt give you who the text is from or what the text is.

 

 

Moderator edit: updated subject for clarity

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‎04-29-2020 11:12 - edited ‎04-29-2020 11:15

‎04-29-2020 11:12 - edited ‎04-29-2020 11:15

Hi @Sac73, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up on the text notifications issue that your Versa is experiencing and would like to know if it persists or if it got resolved.

 

In the meantime, try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data. After this, try the troubleshooting steps listed in this help article.

 

Finally, monitor the text messages again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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