Versa is not receiving text notifications

[samljo]

I cannot get my Fitbit to sync with text messages. I can see incoming calls only.I have tried watching numerous videos online and can’t seem to get it to work, I have an iPhone 7.  I have had this since Christmas and just put up with it, however now watch strap has also split I am thinking it’s just faulty. Can anyone help please? Thank you.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @samljo, welcome to our Fitbit Community! Regarding the text notifications and strap issues that your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via social media and email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

[samljo]

Thank you, yes I have resolved the problem with the strap now via social media. I am still struggling to get messages/notification on my fitbit versa 2 can you help please? 
Thank you 

Sam 

[JuanJoFitbit]

Hi @samljo, that's great news! Thank you for posting the update here. Don't hesitate to get back if more assistance is needed.

Have a great weekend.