Versa is not switching on

[Natasha10]

Hi, last night we restarted my versa because after the update it has been doing its own thing. It would vibrate and then be exercise mode, or notifications etc even though I didn't press anything. We decided to reset it then but now it does not want to switch on. I've tried holding in the back button as well as all 3 buttons. I've also read one should change the clock face to a fitbit one but unfortunately I cannot do anything as I cannot even get my fitbit back on.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Natasha10, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't turn on. I appreciate the time spent trying to get this issue resolved before contacting our forums.

I would like to know if your Versa vibrates when you put it on the charger.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.

[Natasha10]

Thanks for the reply. No the fitbit doesn't vibrate and I've tried keeping
it on charge for hours and still nothing. I've even tried another charger

[JuanJoFitbit]

@Natasha10, I apologize for the delayed response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via email. Please reply to their last email if you need further assistance and the'll be happy to help you.

I'll also be around if any question arises.

[Zaina22]

Hi !  I’m currently having this same problem. Can you please help me. The troubleshooting steps don’t show. Please advice. 

[SarahRWL1]

Mine is exactly the same as well today, I’ve only had mine since April and can’t see anything wrong at all. It just won’t charge, if I hold the button in a empty warning battery sign comes on but then goes black screen again!