Versa is not syncing correctly.

[Husain187]

Fitbit what happening with your syncing ! 

I have to restart my phone , restart my watch and in the end it doesn't work .

Anyone planning to purchase the watch pls don't they have syncing issues . 

The watch is good but the connection for Bluetooth and notification sucks big time.

Moderator Edit: Clarified Subject.

[MarreFitbit]

Hello everyone! I apologize for the late response. I'm sorry to hear that you're having syncing and connection difficulties with your Versa smartwatches. Thank you so much for your time and efforts while troubleshooting these issues. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I've seen the most of you have already a support case, I'm glad to hear that the some of you are back on track after contacting our Support Team or after following the recommendations provided in this thread. I must say that I really appreciate all of you are helping each other. For the ones who are still working with our team I'd suggest to keep your conversation with them as they'll know what's the next step to try after everything you have done.

If you're still in need of help, follow these steps (some of them you already tried, but let's cover everything) to solve the issue:

1. Unpair your smartwatch from the Fitbit account
2. Unpair your smartwatch from the phone's Bluetooth settings
3. Force quit the Fitbit app.
4. Turn off the Bluetooth.
5. Shut off your phone and turn it on after 1-2 minutes.
6. Turn on the Bluetooth.
7. Setup your device again.
8. If there is no connection, restart your smartwatch once again. 

If you can't get started with your Fitbit device, usually a missing requirement is the cause. Said so, I'd wonder if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd advise to follow the troubleshooting steps provided here: Why can't I set up my Fitbit device?

I'll be around if you need further assistance. 

[Harriet1105]

I do believe that ALL of us have gone through the trouble shooting steps
MANY times and there are still issues. Fix the dang app so we have the ease
of use we once enjoyed!

Moderator Edit: Personal info removed

[SunsetRunner]

Hello MarreFitbit,

          Is it possible to post my solution below as a seperate "sticky" topic so it stays at the top for others to find quickly? This is a solution to the MANY users complaining about the same issue which is the lack of syncing from Samsung Galaxy Note 8's to the Fitbit Versa's and possibly the Versa 2's. I have posted step by step instructions that solved my syncing and time falling off issues with no more issues since I solved it. Please have your tech support people view it and maybe they can incorporate an automatic protocol selection in the software so people don't have to do this manually.

https://community.fitbit.com/t5/Android-App/Syncing-difficulties-with-Versa-and-Samsung-Note-8/td-p/... 

[IKSCOTT]

Hello Marre,

If I had people complaining to me over and over again in my business, I
would ask "What have I got wrong and how can I fix it?" There is a message
in all these threads and complaints and I would suggest you a address the
problem with your firmware, not put it back on the customer by recommending
the same old fixes every time.

Ian.

[Rhona]

Marre,
I agree with Ian. This is not a problem for the consumer to fix, it’s Fitbits responsibility! How many complaints about the same issue does it take? Your response was also extremely delayed, months too late. Very poor consumer support. Fix it or refund our money. I’m betting you won’t respond to Ian’s or my message.

Get Outlook for iOS

[xiocar18]

I tried everything and it is not working, I even removed and reinstalled the fitbit app.  now reads connecting to tracker but still not working.

[Rhona]

A friend, yesterday, told me that she and her daughter were going to buy a Fitbit. I told her not to because of all of the problems with syncing. They’re going to buy Apple watches now.

Get Outlook for iOS

[Curtis09]

Definitely a good choice going to another brand with hopefully better luck and some actual after sales help.

Fitbit has a generic troubleshoot and if it doesn't solve it, they pretty much say... "good luck" and wipe their hands clean. 

[Harriet1105]

Best advice a friend can give. I love my Fitbit Versa but the app is
completely useless.

[crispchr]

for real really I did all of that and it's still not working for me I don't know if it's working for anyone eles but not for me so I don't know if yall need to update the app or what but please do something please 

[Kcrum]

Does anyone have any suggestions for an alternative to fitbit? I'm done. BPM not working and only holds a charge for 10 hours. As well as syncing issues.

[bbedwin37]

Don't know but I'd like a suggestion too. Sick of syncing problems. My phone is a One Plus 6. 

[JSmith8]

Moving on to the Apple Watch version 6 when it is out in the fall. 

[Kcrum]

Got a garmin. Happy with it

[vpete]

so we have 2 versas in house is this why both are freaking out and not syncing... 

[MsKing1913]

I also moved onto to an Apple Watch. 

Sent from Yahoo Mail for iPhone

[Sb2bowl]

MarreFitbit - 

As described, I'm having the same issues. Just updated my Iphone se2 to latest iOS, and fitbit is up to date with latest version.

My issues started just about 2 weeks ago - prior to that, I've never had an issue with my fitbit syncing. This is my third (different) device, across multiple (apple) phones - all without issue. For me, the issue seemed to start when I bought 2nd gen AirPods. Prior to that, I had wireless headphones (and wired) without any issues.

I have gone through the suggested steps. Multiple times. Even this morning, I've had to reset my phone twice, reset the fitbit twice, turn off/on bluetooth, plug in, and go through the adding/deleting device process multiple times.

I did this yesterday as well, after not wearing my fitbit Versa Lite for almost 2 weeks. Simply put, I got tired of trying to get everything to sync. I really don't have the time to reset, add/delete, and try to sync my device day after day. Unfortunately, if this is how the device continues to operate (or better put, not operate correctly) - I'll need to look to something else.

To me - the key seems to be when I added the airpods to my bluetooth connection. Prior to that, no issues with syncing. After purchasing the airpods, the fitbit watch/syncing began having issues. At this point in my life (work from home, work on the go) - I need the easability of a hands free device. And if my fitbit won't sync with my phone and the app on the phone - then I guess I need to move on from fitbit.

Any suggestions would be appreciated (outside of the cumbersome 8 steps to syncing fitbit freedom) - as I said, both my iphone and fitbit are using the latest versions - and I'm still having syncing issues. 

Best to you all,

Steve

[willc1986]

Hi there,

I purchased this watch about a year ago for my wife's birthday but she never opened the box (that's another issue). Recently I started using the watch because I didn't want it to be wasted. It worked well for a month or so, but today I noticed the time was off by about an hour and a half.  I tried to sync my Versa and iPhone X again and found that I could not connect to the bluetooth.

After trying many resets and other methods, I did some reason and found this thread online. I have read through the recommendations and tried the suggestions but nothing is working. The watch is now reset to factory reset and waiting for me to configure but I can't sync, basically it's now a useless piece of hardware. 

I have only used this watch for a very short time after taking it out of the box. It seems crazy to me that there would be such a big issue with the device for something that cost quite a lot at the time of purchase (June 2019). 

If it is any consolation, it would seem that the issue started to occur within a week of syncing my Fitbit scales to the Fitbit App on my iPhone, could that be related?

Appreciate any feedback you have, hopefully this issue is resolved soon. Not a great first experience using Fitbit's products, I've got to say.

[teasthebest]

Soon as I pulled the dongle my husband used for his charge (before it died) in popped my sync data!  Coincidence...?  I have no idea time will tell!  Thank you for posting this as I had already restarted my phone, refreshed the versa lite, turned bt off and on again, refreshed, uninstalled the app, reinstalled the app, removed the versa lite from bluetooth, & reconnected.... several times.  Argh. My alta never  had these issues  and of course these challenges started after the return window to the store. Fingers crossed!

[Sb2bowl]

WillC,

I can understand your frustration. Because of my ongoing issue, I was referred to another "layer" of IT help from FitBit. After exchanging about 12 emails with an individual named Kevan (and the FitBit support team), the troubleshoot solution was that my FitBit Versa Lite was defective (ironically, purchased at the same time as you had purchased yours) - and that there was nothing that they could do to fix it. Instead, they offered 25% off of selective products, or 40% off a slow selling (color) version of another Versa Lite. When I asked for a better discount due to only having the device 14 months before it became defective, they told me that their system would not allow a greater discount.

So, after using FitBit for the last 3+ years, I am at a crossroad. Do I continue with a product that won't make it to its 2nd birthday? Do I try a different product version and hope for the best? Will I continue to have the same issue as I did with my VL? I don't know the answer to these questions, but right now - I'm leaning towards walking away from FitBit.

As you stated, my issue started when I tried to sync 2nd Generation AirPods to my phone while my VL was also connected to blue tooth. For some reason, the VL had issues, and despite following all recommendations multiple times, my device failed.

Sounds like you are in the same boat. You can try to ask for better IT support, but if the issue is anything like I experienced - the VL won't work. 

Sorry