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Versa is not syncing steps in challenges

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‎04-23-2019 01:52 - last edited on ‎04-24-2019 09:48 by Fitbit Moderator

‎04-23-2019 01:52 - last edited on ‎04-24-2019 09:48 by Fitbit Moderator

My device will not sync my steps in challenges.

 

 

Moderator edit: updated subject for clarity

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‎04-23-2019 04:09

‎04-23-2019 04:09

@KKINDROW Hello and welcome!  I would uninstall the Fitbit app from your phone and reinstall it, then see if it will appropriately sync again.  Let me know if that works!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎04-24-2019 09:47 - last edited on ‎08-21-2024 08:52 by Fitbit Moderator

In response to Heather-S

‎04-24-2019 09:47 - last edited on ‎08-21-2024 08:52 by Fitbit Moderator

@KKINDROW Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't sync your steps in the challenges.

Besides the advice that shared my friend @Heather-S, please let me know if you logged activities manually.

In the meantime, I'd like to share this help article, which provides more information about the Fitbit challenges.

Looking forward to your response! 

JuanJo | Community Moderator

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