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Versa is not syncing with phone

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‎08-03-2020 05:24 - last edited on ‎08-04-2020 07:09 by Fitbit Moderator

‎08-03-2020 05:24 - last edited on ‎08-04-2020 07:09 by Fitbit Moderator

Hello,

First I had trouble with my Versa showing the  wrong time. I tried synching my phone but that didn't work. I have removed the app and re-installed it twice. Shut off bluetooth and started it again along with the phone. I removed the Versa from my profile as suggested and tried to set up the device again. My app will first state it found my Versa but then stops. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎08-04-2020 07:08

‎08-04-2020 07:08

Hi @Micsmith, welcome to our Fitbit Community! Regarding the syncing and connection issues that your Fitbit Versa is experiencing, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and a case was created for you. Please keep an eye on your email account since our Support team will contact you via email soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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