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Versa is not syncing

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‎11-13-2020 03:27 - last edited on ‎11-13-2020 05:37 by Moderator Alum

‎11-13-2020 03:27 - last edited on ‎11-13-2020 05:37 by Moderator Alum

This is my 3rd Fitbit all of which have had nothing but issues with! This is my 2nd Versa. The 1st one went black never worked again. This one will not sync or stay synced, the data is always incorrect!  The app says I've walked 20k while in bed sleeping without the watch on, yet the watch was turned off on my bedside table all night, I turned on the watch and it says 0 steps but then the screen flashed watch vibrated said 10k again steps walked shows 0 steps- sometimes it will say it can't sync other times it says its synce yet nothing? Nothing matching from the app to the watch. I have restarted, removed and added the device as far as to  factory reset it- still nothing! I do not have Twitter- so idk what else to do- I am regretting buying another Fitbit watch for it still to have so many issues! My phone was working with everything just fine 6 months ago when all these problems started- I have a Samsung Galaxy S9+ 

 

 


Moderator edit: subject updated for clarity

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‎11-13-2020 05:36

‎11-13-2020 05:36

Hello @Sglenn84, thank you for sharing that you've been having trouble with the accuracy of information, to sync your data and confirming that you already tried all the suggested troubleshooting steps.  

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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