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Versa is not tracking calories burned accurately

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‎08-24-2020 08:29 - last edited on ‎09-09-2020 06:25 by Fitbit Moderator

‎08-24-2020 08:29 - last edited on ‎09-09-2020 06:25 by Fitbit Moderator

So after 1 month using versa 2 I have problems with it counting my calories.

For example I leave house I'm on 300kcal , I do a training session witch is around 550kcal. Come home and my daily  total is 430 kcal. It should of been almost 750kcal. Anyone else have that problem?

 

 

Moderator edit: updated subject for clarity

 

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‎09-09-2020 06:25

‎09-09-2020 06:25

Hi @Liga.warner, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa 2 since it's not tracking your calories burned accurately.

 

I'd like you to restart your Versa 2 as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your calories burned.

 

Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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