help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa apps syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2020 19:03 - last edited on ‎09-09-2020 07:13 by Fitbit Moderator

‎09-08-2020 19:03 - last edited on ‎09-09-2020 07:13 by Fitbit Moderator

I'm trying to complete the syncing of several apps. I'm not sure if they're updating or just syncing in general, but I cannot stop the process of any of them. I'd like to sync my music and add my Starbucks card but I'm not sure how to stop it.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-08-2020 19:17

‎09-08-2020 19:17

Hi @asomner  have you tried turning bluetooth off and restarting the phone? It's usually best to just update one app at a time so that each one completes. Try and let us know.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-09-2020 07:12

In response to Odyssey13

‎09-09-2020 07:12

Hi @asomner, welcome to our Fitbit Community! Regarding the issue that your Versa is experiencing when trying to sync the apps installed.

 

In addition to the information that shared my friend @Odyssey13, you can also restart your Versa as described in this help article. After this, monitor your watch and see if the apps sync properly.

 

Let @Odyssey13 and me know how it goes.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer