Versa is not tracking my heart rate, sleep, or AZM

[Su59]

My zone minutes,sleep tracker are not being recorded on the App,never had a problem before

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Su59. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa.

It seems like the heart rate monitor might be turned off. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.
  
  

If the heart rate monitor starts working, the AZM and sleep features should too as these three features have correlation with each other. 

If necessary, please take a look at the following help articles:

• What factors can affect my heart-rate reading on my Fitbit device?
• What should I know about Fitbit sleep stages?
• What are Active Zone Minutes or active minutes on my Fitbit device?