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Versa is not tracking sleep or active minutes

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‎06-21-2020 06:06 - last edited on ‎08-17-2020 06:23 by Fitbit Moderator

‎06-21-2020 06:06 - last edited on ‎08-17-2020 06:23 by Fitbit Moderator

After several days of losing steps, it began tracking steps again.  However, it has not been tracking sleep or active minutes since 6/6/2020.

 

 

Moderator edit: format

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‎08-17-2020 06:23

‎08-17-2020 06:23

Hi @Sonjadb, it's great to see you in our Fitbit Community. I'm sorry to hear that your Fitbit Versa stopped tracking your sleep and active minutes data.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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