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Versa is only working when on charger

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‎05-08-2020 10:10 - last edited on ‎05-21-2020 04:54 by Fitbit Moderator

‎05-08-2020 10:10 - last edited on ‎05-21-2020 04:54 by Fitbit Moderator

Bought my Fitbit Versa SE today and it does not go on unless it is in the charger?

 

 

Moderator edit: format

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‎05-21-2020 04:52

‎05-21-2020 04:52

Hi @Lené due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'd like to follow up and help you with your Fitbit Versa since it only turns on when on the charger. Please try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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