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Versa is overheating

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‎05-27-2019 09:07 - last edited on ‎11-15-2021 15:36 by Moderator Alum

‎05-27-2019 09:07 - last edited on ‎11-15-2021 15:36 by Moderator Alum

My Versa woke me up this morning by becoming extremely hot to the point of burning my wrist. I immediately took it off and the screen was not on. I tried restarting but nothing. It will not restart and does nothing when I put it on the charger

Not a solution

Still a problem

 

 


Moderator edit: subject updated for clarity

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2 REPLIES 2

‎05-27-2019 11:51

‎05-27-2019 11:51

@Jbowlin Do not charge it. I am flagging your post for Customer Support assistance as you might need a replacement device. This looks like a device failure.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎05-27-2019 16:16

In response to Marrrmaduke

‎05-27-2019 16:16

Welcome to the forums @Jbowlin. It's nice to see you around @Marrrmaduke !

 

@Jbowlin thank you for sharing your experience. I appreciate your efforts to resolve this. I've sent your case to our Support team so they can assist you further and provide a solution. You will receive an email from them soon.

 

@Marrrmaduke thank you for your support!

 

I'll be around if you need further assistance.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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