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Versa is stuck in the Fitbit logo

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‎07-17-2020 21:25 - last edited on ‎07-20-2020 10:13 by Fitbit Moderator

‎07-17-2020 21:25 - last edited on ‎07-20-2020 10:13 by Fitbit Moderator

My fitbit versa is stuck on the logo screen since 3 month and can't connect it to my Fitbit app.

I also tried restarting it it dosen't work at all.

 

Moderator Edit: Clarified subject

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21 REPLIES 21

‎10-01-2021 03:56 - edited ‎11-16-2023 10:44

In response to Jennyw1977

‎10-01-2021 03:56 - edited ‎11-16-2023 10:44

@Jennyw1977 I appreciate you had followed the tips and recommendations provided above. I understand how you must be feeling.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎07-10-2022 07:58

In response to MarreFitbit

‎07-10-2022 07:58

I am having the same problem. However my Fitbit logo is flashing. I’ve tried the reset as well  but my device does not vibrate. How long should it take to vibrate? I wonder if I am just not being patient enough. Any tips would be appreciated.

thanks

cora

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