Versa is syncing only manually

[DoraC]

Versa is syncing only manually, even though the “all day sync” is on. Also, application like ski, swim, etc, they don’t work. It keeps saying it’s connecting. Maybe a blue tooth issue. I have an iPhone. 6s and blue tooth connections with other devices work fine. I’ve tried factory reset, shut down, regular reset. Nothing works. Every time I call support they r making me factory reset it which takes 30 min, the two days later it’s the same thing. 

Moderator edit: subject updated for clarity

[Marrrmaduke · Accepted solution]

@DoraC Please try this:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions incl pairing
7. Sync.

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@DoraC wrote:

application like ski, swim, etc, they don’t work. It keeps saying it’s connecting. 

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Can you please elaborate?

[DoraC]

Thank you so much. It worked. For the first time in weeks my ski app is connecting to my Fitbit. Too bad I just got back from Utah. You have no idea how many hours I spent with Fitbit support and they couldn’t make it work. They kept telling me to factory reset, then recontact them. Mind you, I was factory resetting and by the time I reached a different agent, they didn’t know what my issue was all about. Thanks again. They should give you a raise. 

[Marrrmaduke]

@DoraC

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@DoraC wrote:

They should give you a raise. 

Ahahaha I laughed so hard. Would you believe I "work" for free? 😄 I'm a fitbit user as you are, not a Fitbit employee. 😄 hahaha Enjoy your Versa! Btw, a tip for the future. If the issue happens again, it's usually enough to perform a shorter version of the procedure:

1. Unpair from bluetooth
2. Reboot phone
3. Reboot Versa
4. Open Fitbit app and sync
5. Enjoy the tracker

[DoraC]

Sounds great. Thank you.
Again, maybe someone at Fitbit should pay you. You’re doing a great job !

Teodora Cerceja

[Marrrmaduke]

@DoraC Your praise is enough. I shall bask in it for a while. 😄 Please check the other boards of the forum! There's lots of stuff going on and we are a friendly bunch. 😄

[stonerm]

I have tried this solution three different times and it still ends up not syncing and the time then gets messed up anywhere from 15 minutes to 3 hours.