Versa is unresponsive

[PhilGibs]

My versa SE has today become so slow as to be unusable. If i try to click on apps it freezes so i can't even reset it. Syncing is also not working as the app camt find the phone. For information the versa is only a couple months old. Please help! 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @PhilGibs, welcome to the Community Forums. I'm sorry to hear that your Versa is unresponsive, I understand where your concern is coming from. Thanks for the details provided in your post and for trying to solve the issue prior to posting here, I'll be glad to continue helping you.

At this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.