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Versa isn't appearing on my desktop

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‎07-08-2018 06:13 - last edited on ‎07-09-2018 08:13 by Moderator Alum

‎07-08-2018 06:13 - last edited on ‎07-09-2018 08:13 by Moderator Alum

When I get to the place to pick what device I am using in the Desktop app option, Versa is not a choice. 

What do I do?

 

 

Moderator edit: subject for clarity

Best Answer
4 REPLIES 4

‎07-08-2018 09:31

‎07-08-2018 09:31

Hi @SunsetRunner

 

Give a call to customer support's phone (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

If you're not in the USA, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎07-09-2018 08:14

‎07-09-2018 08:14

A warm welcome to the Community @SunsetRunner and @Odyssey13 thanks for stopping by.

 

I would like to know if you keep having issues with your Versa? If you do, could you please be more specific about what you are trying to do? Are you trying to pair the watch or sync?

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎10-26-2018 12:07

In response to AlejandraFitbit

‎10-26-2018 12:07

Not a helpful response. Why doesn't Versa show up as an option on the desktop app?

Best Answer

‎05-13-2019 18:25

‎05-13-2019 18:25

Versa doesn't show up as an option but it can still be used (at least if it's previously been set up on a phone--I'm not sure if it'll work without doing that but after my phone was damaged I was able to just use my Mac to sync with my Versa).

The trick is to pick "sync now" on the app, not "set up new device".  So long as your Mac has bluetooth and your Versa is close enough for them to interact, you should be good to go!

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