Versa isn't changing my timezone

[ogmac]

I have entered two different time zones and the watch doesn't understand. What to do?

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome @ogmac, it's great to see new faces.

Could you please tell me where did you enter the 2 time zones? In the meantime, if you want to change your timezone, I recommend taking a look at the help article How do I change the time on my Fitbit device? and follow the instructions provide there.

Let me know the outcome. 

[ogmac · Accepted solution]

HI, After spending an hour on the computer trying to find some helpful info on the time zones plus other functions I took my versa back to REI. It is too complicted for me. all I really want to do is count steps, heartrate and know what time it is. Seemed fairly straightforward. I gave up. O

[AlejandraFitbit]

I am sorry to hear that you returned your Versa @ogmac. If in the future there is something we can do for you, do not hesitate to let us know.

Happy stepping. 

[PimlicoGirl]

This is an issue that Fitbit needs to resolve. Everytime I travel I spend valuable time trying to find a solution so that I can see the correct time on my Fitbit - pretty basic. I’m in New York now, have followed all the numerous bits of advice, still not syncing the new time. Two hours wasted - unacceptable.  In Italy I resorted to changing the location but that’s not the best solution as the language also changes. Come on Fitbit, get your act together or say that the Versa doesn’t work in different time zones!

[OddEngineer]

I agree. This happens to me as well. I live on the east coast, but I'm on the west coast now, and still can't get the Versa to show the right time. Syncing is not the solution. Neither is turning the Versa off and on. Anybody know how to fix this? 

[PimlicoGirl]

Afternoon lot of messaging with Fitbit support and trying a lot of solutions, I changed from trying to do update the tracker on the app on my iPad to my iPhone. I think it worked because the phone and OS is more up to date - but it did involve updating the tracker, which is a pain when travelling.

Sent from my iPad