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Versa isn't receiving notifications

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‎05-02-2019 13:57 - last edited on ‎05-03-2019 08:57 by Moderator Alum

‎05-02-2019 13:57 - last edited on ‎05-03-2019 08:57 by Moderator Alum

I don't know what to do. I received some notifications but since 4 days my Versa is not reeving any notification. I tried it all. To delete the app (i have a Galaxy S8), reinstall the app, to restart the Versa, to connect and disconnect to the Bluetooth and i don't know what to do anymore.

 

It's syncing all information from the Versa to the phone but not from the phone to the Versa.

Please help me!

 

 

Moderator edit: subject for clarity

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‎05-02-2019 21:24

‎05-02-2019 21:24

Have you checked the Versa to see if notifications are turned on?

Hold in the left button,  you might then need to swipe left,  check is notifications are turned on. 

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‎05-03-2019 08:58

‎05-03-2019 08:58

A warm welcome to the Community @amandams_ and @Rich_Laue thanks for the input.

 

I appreciate all the efforts in trying to fix this notifications issue. If this feature isn't working with your Versa, I recommend taking a look at the help article: My Fitbit device isn't receiving notifications from my phone and follow the instructions provided there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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