Versa isn't syncing

[MM6]

I received my Versa back in May for as a birthday gift. I have constantly had issues with it syncing with my phone. I force restart both my phone and watch, I turn my Bluetooth off and then back on, I have "forgot" this device as well as any other tips I can get from these message boards, and yet I still have difficulty syncing. Any other tips that I have missed? I just want to have my steps counted, and change my clock face.

Moderator edit: subject for clarity

[wmchapman]

You may be in a retail or office environment "noisy" with a lot of Bluetooth devices clogging communication.

Go to settings and turn off Bluetooth when away and flip on when you want to sync.  Your Mobile will remember to connect to your tracker when Bluetooth is flipped back on.

Of course flipping Bluetooth off for a second on your mobile in preferences and flipping back on clears everything up too (as you have already been doing).

Different mobiles have different tolerances for chatter.

Let me know how the next work day goes @MM6 🙂

[AlejandraFitbit]

A warm welcome to the Community @MM6 and @wmchapman thanks for stopping by.

I appreciate all the efforts in trying to fix this and would like to know if the instructions provided by our friend worked? Are you still having syncing issues?

Hope to hear from you soon. 

[Laurajanejennin]

I am having the exact same issue, I have even u installed the app and cleared the cache. It syncs first time then says Bluetooth cannot connect even though I have unpaired, re-paired. Forgotten the device. Hard reset the versa and restarted phone and Bluetooth. Extremely frustrating. It was fine until a week ago! Now feels pointless having it. 

[stamirodan]

I am having the same contact sync problems after just a month. Very frustrating. 

[AlejandraFitbit]

Great to see new faces @Laurajanejennin and @stamirodan, welcome!

Thanks for troubleshooting this issue by yourselves. Have you checked if your phones are compatible with Fitbit? If you haven't, I recommend taking a look at our list of compatible mobile devices and also check the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Let me know how it goes. 

[Laurajanejennin]

Hi, I have checked and my phone is compatible. It was working fine until a
week ago.

Thanks
LAURA

[Tsever22]

I have had this problem since I bought mine when they first came out.  I am so sick of customer support at this point because they keep telling me to do the same thing.  I did suggest to them to replace it and they said they couldn't do that at this time because they were still working through the bugs.  Well I think they may need to do a major recall on the Versas.  At first I thought I just got a bad egg, but it seems that there are zillions of problems.  Mine also does not notify me of text or calls like it use to and it is set to.  I can understand your frustration.  I still wear mine because well I paid a lot of money for it and it does sync at times, but not very often.  And for some reason when I am talking to Customer Support they will tell me a more current time that it sync'd and when I am on the phone with them or just get off it miraculously syncs.   I have loved all my other Fitbits.  They really need to recall them or fix the problem.