help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa isn't syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2018 07:54 - last edited on ‎10-12-2018 05:03 by Moderator Alum

‎10-11-2018 07:54 - last edited on ‎10-12-2018 05:03 by Moderator Alum

My Versa stopped syncing to my phone yesterday. I have tried resetting my Versa, I have tried disconnecting the Bluetooth, I have deleted the app and reinstalled, I have rebooted my phone, I have installed the updates for both app and phone. My app "finds" my Versa, but won't go past "connecting to tracker". How do I fix this issue?

 

 

Moderator edit: subject for clarity

Best Answer
3 REPLIES 3

‎10-11-2018 08:15

‎10-11-2018 08:15

I have resolved this issue myself...

Go into the versa itself, go to the settings icon, go to about, manually shut down device. Wait about 15 seconds and then push any button to restart. I was able to reinstall my device onto the app within about 5 minutes.

Best Answer

‎10-11-2018 11:27

In response to Meg_Costa83810

‎10-11-2018 11:27

A restart usually solves the problem.

 

But if you have more check out this article

 

https://help.fitbit.com/articles/en_US/Help_article/1866/?q=Syncing&l=en_US&fs=Search&pn=1

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎10-12-2018 05:04

In response to Meg_Costa83810

‎10-12-2018 05:04

Welcome to the Community @Meg_Costa83810 and @WendyB thanks for stopping by.

 

I am glad to hear that the syncing issue has been resolved, thanks for sharing with us the steps you did in order to do it. If there is anything we can help you with, do not hesitate to post it.

 

Keep the stepping up! Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes