Versa isn't working properly

[BRCaldeira]

Versa is no good.

Why?

- Doesn't light screen when I look at it unless a press a button. Really? So I'm cycling and I have to press a button to light the screen to see my heart ratio?

- Always loses messaging function when charges

- Loses messaging configs when updating firmware

- Counts steps for me when I am cycling

And I don't even use music or other standard functions that I've seen people complain about.

What's up, Fitbit? Really? Fix the basics and stop telling us to restart our watches, please. 

Moderator edit: updated subject for clarity. 

[SunsetRunner]

I can address your first issue, @BRCaldeira . You say:

“Doesn't light screen when I look at it unless a press a button.”

You can turn on the quick view feature on your Versa. With this feature, a turn of the wrist will wake your screen and show the clock face. So, if your select a clock face that displays HR, you will see it without pressing a button.  Below are the instructions from the Help pages. 

[BRCaldeira]

Hey, @SunsetRunner !

Thank you for this pointer. Unfortunately it doesn't work well. I tried it before and it's not responsive to my wrist's motion.

Cheers!

[28IF]

I have also come to hate this Versa. The wrist activated motion rarely works so I'm constantly having to press the button to see status which can be a real pain depending on the activity.

This display is really hard to see in sunlight.

But today came the last straw and I'm officially moving on to a different device. On a weekend trip to a new time zone with a fully charged Versa I tried to sync the device to display the correct time. Apparently the app and the device spent all night trying to sync and I woke to a Versa with incorrect time and 4% battery life left so now I'll have neither time or activity tracking all weekend. Every Fitbit I've ever owned has had sync issues. If this wasn't a gift I would not have bought it but in this state, it's worthless. I'm done with Fitbit.