Warranty Return

[Rouss2020]

I have issues with both of my fitbit devices, I need to return one but the website its of no help or I cant figure it out. So reading about warranty says this: 

HOW TO OBTAIN WARRANTY SERVICE

To obtain warranty service, you must have a return authorization. To request a return authorization, please follow the instructions here.

So I clic on that and sends me to the page that says this: 

Customers in the United States can initiate a return with our return tool.

I clic on that So when I put all the info it says that my device is inelegible for return because it older than 45 days. 45 days its for when you want your money back but I just want them to fix it.

So thats as far as I can go

Please someone can explain to me how can I return a device for warranty service that is older than 45 days.

I live in usa

[Odyssey13 · Accepted solution]

Hi @Rouss2020  you can't return it for repair. Customer support will work with you to see what's going on and they will replace the device, should it become necessary. So, what's going on?

[Rouss2020]

it gets stuck on different screens and is does not let me do a thing, I have to wait until the battery is discharged so the device gets restarted. and now the button does not work, the screen is still responsive though.

thanks for taking the time to reply

[Odyssey13]

 Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

[Momma_Hi_Sky]

• When I got my Versa 3 for Xmas, I've bought the extended warranty with SquareTrade. Within a month, the screen cracked and the device would NOT SYNC. So I contacted Fitbit.
• They wouldn't cover the defective device and sent me to SquareTrade.
• So, I've contacted SquareTrade and they sent me a replacement, which they claim it was "brand new".
• That replacement was defective too - heating up every time I've turned the device on and eating up the whole battery in less than 30 minutes.
• I didn't trust that SquateTrade would send me a functioning device, so I've contacted Fitbit then -  and told them the replacement device was DEFECTIVE ALSO.
• FITBIT purchased a Fedex shipping label for the replacement device, sent it to me, and I mailed the device back to them.
• It has been a month ever since,  and I've received no replacement whatsoever.
• The device was sent thru FedEx and FedEx lost it. I've contacted FedEx and for 7 DAYS they keep telling me that it's "on transit".
• Fitbit refuses to even check with their shipping department to find out where the replacement is, or to even contact FedEx at all to enquire about it. Again, they were the ones who purchased a shipping label from Fedex. 
• I feel robbed. It's not my fault they are selling defective devices. Now they don't even honor the 1-year warranty  contract they promised with the purchase.  What a disgraceful company. I'm never purchasing any Fitbit again, and I discourage any of my friends and family to do so.