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Versa issues and feedback

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‎07-16-2019 10:10 - last edited on ‎07-19-2019 16:58 by

‎07-16-2019 10:10 - last edited on ‎07-19-2019 16:58 by

Here's my story May 2018 bought my first ever Fit bit Versa. June 2018 it went black and never came back. Customer service was helpful , so was the forum. They replaced it  July 2018 and I returned the dead one to them. All was well for 12 months. In June 2019 the replacement Versa started running out of power in 24 hours. Contacted customer support again and his screen told him the watch was at 90% when the actual watch said 20%. They wanted to charge and drain cycle it but that had been done. Screen started going wavey could not read the screen. Customer service offered to replace it or 50% 0ff new purchase.

I took the replacement, yes it is a refurbished but its working. everything sync up so I am  satisfied.

Service has been prompt and professional. I feel they have a great concept for a product but seeing way to many issues on the forum. Hopefully third time is a charm or is it three strikes and you are out. We shall see.

 

CS

 

 

Moderator edit: subject for clarity

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‎07-19-2019 17:02 - edited ‎07-19-2019 17:03

‎07-19-2019 17:02 - edited ‎07-19-2019 17:03

Hi @Sandman699, it's nice to see you again in our Community Forums! I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing your experience with the Fitbit Versa and Customer Support. I'm glad to hear that you had a great experience with them and you've received the replacement. Thanks so much for sharing your feedback as it's really important to us. I understand your concerns, our team is always working on improving our devices and user experiences. 

 

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

 

Enjoy the Fitbit experience. Keep on visiting the forums! Robot Happy

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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