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Versa issues

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‎06-24-2020 12:35 - last edited on ‎06-25-2020 06:42 by Fitbit Moderator

‎06-24-2020 12:35 - last edited on ‎06-25-2020 06:42 by Fitbit Moderator

3rd time this month problem - this time nothing seems to work.  Started by being off by 5 minutes in the morning & by the end of day it was off by 45 minutes.  It also wouldn't sync with app.  Tried multiple times turning bluetooth on/off, phone on/off, delete app, install app, reset Fitbit, sync Fitbit. Holding left & right button(s) - nothing happens - won't even turn on.

 

 

Moderator Edit: Clarified subject

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‎06-25-2020 06:52 - edited ‎10-11-2023 18:16

‎06-25-2020 06:52 - edited ‎10-11-2023 18:16

Hello there @MotherColleen, welcome to the Community Forums. I'm sorry to hear about the issues you've been experiencing with your Versa. I appreciate you'd taken the time to troubleshoot your watch prior to reaching out to us.

I've seen that you contacted our Support Team yesterday to report these issues and saw they helped you to get back on track. 

Maria | Community Moderator, Fitbit


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