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Versa just quit

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‎06-22-2019 13:19

‎06-22-2019 13:19

My versa is a tad over a year old.  Been working great.  It just quit.  Black screen, won't charge (charged to 98% this morning), does not sync to app.  Really not happy about this!!  How do I resolve?  Tried to reboot but it is completely non-responsive.

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‎06-23-2019 07:23

‎06-23-2019 07:23

Hi @SunSpots, it looks like you need to contact Customer Support directly.  You can find their link at the bottom of the page.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎06-23-2019 07:51

‎06-23-2019 07:51

I just had exactly the same thing happen - sudden drain in battery, now won't charge.  1 year and 1 month after purchase.   Contacted customer service after 3 days of trying to get it to work.  Sorry, out of warranty,  but you can get 25% off another device ( that will frustrate you with it's quirks and then quit working in year).  I passed. 

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