Fitbit Versa charge not holding

[Rach50K]

Hi, noticed that my Versa went to black screen yesterday afternoon. So did a reset turning it off, but then it wouldn’t turn back on. So have had it charging in its cradle for the rest of that day and it’s 100%, but literally as soon as I remove it, it depletes to 0%. Then nothing until I put it back into its charging cradle which then shows it as 100% again. 

Please help, so frustrating after also having problems with a charge 2 previously 😢🙁

[NellyG]

Hi @Rach50K  If your Versa is working correctly when it is on charge, then try a factory reset (settings app and scroll to About)

Please come back if that doesnt fix it

[Rach50K]

Hi, I went into the Fitbit settings whilst it was still in its charging cradle and did a factory reset. Now it’s not showing any charge at all and I can’t get it to turn on or show as charged whilst in the cradle. 

My phone app is showing it as fully charged but I have a black screen and it’s not WiFi connected either 🤷🏼‍:female_sign:

Please help 

[Rach50K]

Hi, I have my purchase receipt and this Versa was bought 9/1/19, so it’s only just made it to 6 months which is pretty disappointing to be fair. I’ve followed all care tips and looked after it accordingly. I did notice that the screen display was dimmer than usual for about a week before the issues started yesterday. It was also a Fitbit approved watch face that was installed on the device. 

[NellyG]

Ok - not sounding good! I will flag a moderator to come and help you.

[LanuzaFitbit]

Welcome to the Forums @Rach50K. Hello @NellyG.

Thanks for bringing this up @NellyG. Thank you for sharing all of those details on the matter and listing everything that you have tried @Rach50K.

@Rach50K Our support team will be getting in touch with you about this situation and they will be happy to help you figure out what is going on. They will be sending you an email so please keep an eye on your mail's inbox, spam and trash folders. 

Let me know if there are any other questions on the matter.