Versa just stopped working

[Nikamarisha]

Yesterday my fitbit versa started to turn off on it's own. Now today I get just a backlight and no information on in. Read some articles and made sure it was updated and tried to change the clock face. Any ideas on what to do?

[Marrrmaduke]

@Nikamarisha Does it still sync? Can you still receive notifications? Please try to reboot it several times first by pressing and holding the left and bottom right buttons until Fitbit logo flashes. If this does not help, please attemp 3-button factory reset:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

If you're successful with factory reset, please remember to remove Versa from your Fitbit account (in your Fitbit mobile app) and Paired Devices list in your phone Bluetooth settings as you will have to set it up again (add as a new device).

[Nikamarisha]

I dont even get the logo anymore. I tried what you suggested but it still didn't work 

Sent from Yahoo Mail on Android

[Marrrmaduke · Accepted solution]

@Nikamarisha I'm afraid you might have to contact Customer Support as this might be a hardware issue. If that's the case, you will need a replacement device.