Versa keep switching off.

[sean2306]

Despite battery being fully charged my Versa keeps switching off and losing time. I then have to resync to correct the time and any steps during the shutdown are not recorded. Any ideas why?

[meresydotes · Accepted solution]

@sean2306 I would recommend doing a factory reset (some would say to just restart it first, but it's ALREADY restarting) from the Settings/ About app. If that doesn't work, it's defective and you should contact support. If they recommend a replacement, I would try to get one from whomever you bought from if not Fitbit first. In most cases, their replacement process is an extended nightmare.

[Bex_chiz]

Hi

I saw your post and wondered if the factory reset had worked because mine is doing the same thing. 

Thanks Becky 

[SunsetRunner]

Hi @Bex_chiz. You should not have to do a factory reset. But a simple restart may help. Please do it a couple times, then let us know if it helps.  

[Susan__R]

My versa is also turning off multiple times a day.  Some days not at all and other days 3 or 4 times.  I can turn it back on with a the simple reset.  I only notice it has turned off when I go to check the time or get a phone call and it does not notify me.  I then have to go into the app to update and get the time and other information updated and correct.

[Bex_chiz]

Ok thanks I'll give it a try. 

[Susan__R]

Did this work for you?  My versa is continuing to randomly shut off even when fully charged.

[Bex_chiz]

Hi
No it didn't work, it won't turn on at all! I would recommend contacting Fitbit customer services directly before attempting a factory reset.
Becky

[Bex_chiz]

i should add that it was after a factory reset that it wouldn't turn on. 

[Vallaree]

Mine is shutting down and now losing time. I can’t find the link for support. I’m so frustrated 

[Susan__R]

I called the 800 number in the contact us area.  I have isolated the issue to determine it only shuts down in my car.  It is something to do with the versa and my cars Bluetooth.  Once I turn the versa back on I have to update with the app (swiping down from the dashboard) and it updates the versa to show the correct time.