Versa keeps disconnecting

[tdlopez74]

Bluetooth/Versa keeps randomly disconnecting. No rhyme or reason as far as I can tell, I just look at my settings and see that it has disconnected. It's a pain to have to keep resetting it. 

Moderator edit: updated subject for clarity 

[OneLove73]

I've searched for weeks looking for a solution but it seems like you're right @MrGlenn, there's not one. Sucks, because I really like my Versa and received it as a gift for Christmas 2018. I'm a loyal Fitbit user. However loyalty should go both ways and it seems like they're not concerned with this product anymore.

Hi @tdlopez74. Have you received any feedback from the support team?

Moderator edit: merged reply

[Jlcest2000]

Same here. Mine will sync when I manually ask it to sync but won’t stay connected long enough to push notification or weather or log a walk for my. I’ve tried all the suggestions. It’s beyond frustrating.

[raedeems]

I contacted Fitbit today. #unfitfitbit. Their team isn't skilled enough to figure out how to make the fitbit work after the android update. They don't know when they will have it fixed, nor if they can fix it. Their "higher support team" (ANGELS??) is working on the issue. Check back tomorrow, or 5 days or a week. Didn't want to give me false expectations. 

[JustCP]

Got my Versa six days ago and noticed connection/sync issues right out of the box. Long story short, I've experienced what many have described--Bluetooth and/or syncing that is spotty at best and sometimes will not sync.

I was messing with settings last and found that if I go to settings>apps>fitibit>mobile data and disable "allow background data", syncing seems to work. There were a couple exceptions, but I toggled "always connected" in the Fitbit app to on and then back to off. After I did that, sync would work. I'm sorry if anybody already mentioned this or if I've replied in an improper format. I was quite frustrated with my experience, so wanted to share what is hopefully a solution. Best of luck everyone; I hope it helps.

[raedeems]

I'm glad you had success. I contacted #unfitbit again yesterday. The higher support team doesn't have a fix yet to their known issue. Amusingly, this tech wanted to take me through a few more things to see if I turned off notifications. He told to swipe down and check... that isn't where you check since that firmware update last month. 

[Jlcest2000]

The thing that finally fixed the issue for me (it's occasionally spotty now but not like it won't sync at all) is that I told my phone's bluetooth setting to "forget this device" and started all over.  Just resetting the Fitbit didn't do it- the phone had to forget it too.Hope that helps!

[Kash3480]

I just got my Fitbit versa 2 during black Friday and my watch disconnects from the app. I am debating returning it. I hate to because I like it. I have a Samsung Galaxy Note 8. I tried the disable background data and it still won't sync. I don't know what to do. 

[raedeems]

They still haven't fixed the issue. It's been a month.

[Kash3480]

It looks as though that it is just the Versa models. They need to do a recall on them until they work out the issues. This is ridiculous. 

[raedeems]

You only have 30 days to return it, so make sure you get your money back
before then, if it doesn't get fixed.

[Tejendra]

I went through that article by Fitbit, and my device wasn't mentioned, so I don't know why my versa lite keeps disconnecting, I have a OnePlus One running Android 7, which was mentioned as compatible (OS only, there was no mention of the device, but it wasn't in the incompatible list either, plus I had no problem getting the app), while the only Bluetooth device I have paired and turned on, is my versa. Please help

[ME2U]

I've tried everything suggested. Bluetooth keeps disconnecting and have to manually connect, BLUETOOTH SETTINGS/PAIR.

Next time I look at the watch it won't sync again. 

I was going to buy a second versa, but if this issue is not fixed, I'll be looking at other watch/trackers.

[raedeems]

I've had the issue since early November. I checked again last week and the
higher support team still has no fix. They told me that it would not
correct the issue to replace the Fitbit with another versa. I have had mine
8 months. While I'm under warranty, I'm outside the time to return it.

Take yours back ASAP!!

[Gern_Blansten]

So you're telling me to reboot each of these devices every time I want to sync? This cannot be "the answer"

[raedeems]

I'm telling you that 30% of the time it will sync. The remainder, you have
to reboot and sometimes remove the versa from the app and reinstall it.

[Gern_Blansten]

More than one re-boot is too many.  When will this get fixed?  Can you say you are a bluetooth enabled product if it has a 30% chance of working?

[Crawfordtn]

I have to restart my versa daily if I want it to sync. This was not an issue until this latest update and that's when the trouble started. I bought this versa to replace the ionic that I bought that bricked after 14 months. It too, had just updated and the next day, it bricked. Fitbit wouldn't replace it because it was out of warranty, offered a discount if I wanted to buy another one. I gave them the benefit of the doubt that it was just an ionic issue, and now here I am again. I've purchased about 6 of their products over the years for myself and my husband and for gifts. I won't be purchasing this brand again. I'm going to try Samsung.

[VidaliaOnion]

I have the same issues.  There is no reason for this thread to be marked as "resolved."  They give some generic answer and point the blame at the customer's phone instead of their product when there's an obvious issue with their product.  *sigh*  Hopefully they're working on an update to release while trying to make it look (publicly) like there's no known issue *eye roll*

[ME2U]

Sorry, I was not trying to answer, more venting my frustration. I have to manually connect "versa classic " to get sync to start TOO often. Now having issues with the GPS dropping out too. 

I wait ages for the GPS to lock on, finally get it, start walking, then it drops out, and says "connecting " again. 

My phone will connect GPS, immediately and stay locked, on the same walk, so there is coverage. 

I'm dissapointed with my versa, so much potential, so much frustration. 

Help, anyone?

Sadly mine is outside the warranty time too, or I would be returning it. Are they having all these problems from new now? 

Moderator edit: merged reply

[VidaliaOnion]

My Fitbit Versa 2 is new, yeah.