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Versa keeps shutting down

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‎04-23-2020 06:26 - last edited on ‎06-19-2020 15:32 by Fitbit Moderator

‎04-23-2020 06:26 - last edited on ‎06-19-2020 15:32 by Fitbit Moderator

I have had my Versa for 8 months and it is continually shutting down. I have tried the hard reset outlined in other conversations and it does not work. The only way for it to restart is to put it on the charger. When I restarted it at 10 pm last night, it showed 95% battery. This morning at 6:15 am, it wouldn't start so I put it on the charger and it showed 45% battery. I rely on this watch to act as my alarm and cannot have this happening. 

 

Moderator Edit: Clarified subject

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‎06-19-2020 15:33

‎06-19-2020 15:33

Hi there @hl_1225, welcome to the Community Forums. Thanks for the details provided in your post and for taking the time to troubleshoot your Versa.

 

I've seen you contacted our Support Team after posting here and that they have helped you with this. 🙂

 

Please don't hesitate to let us know if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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