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Versa keeps shutting down

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‎03-20-2019 13:46

‎03-20-2019 13:46

My versa keeps shutting down. Comes back online after about a minute in the charging cradle. Battery fully charged. 

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‎03-20-2019 15:21

‎03-20-2019 15:21

@SunsetRunner I don't think the screen timeout is going to help. You should probably do a factory reset and contact support for a replacement if that doesn't work. To factory reset:

 

1) Delete Versa from bluetooth on your phone.

2) From Settings app, go to About and pick Factory Reset. Let it do its thing.

3) Set it up again like you did when you first got it.

Callum Slatyer
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‎03-23-2019 09:45 - edited ‎03-23-2019 09:46

In response to Slatyer

‎03-23-2019 09:45 - edited ‎03-23-2019 09:46

@SunsetRunner Welcome to our Fitbit Community! I'm sorry for the late response and I'm sorry to hear that your Versa turns off by itself even though the battery is full.

 

In addition to the following the factory reset process that shared @Slatyer, please make sure to sync your tracker while it's on the charging cable in order to avoid losing your data.

 

After the factory reset, please restart your Versa as described in this help article and your tracker will refresh internally. Finally, monitor your tracker and see if the issue gets fixed.

 

Let @Slatyer and me know how it goes! Smiley Happy

JuanJo | Community Moderator

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