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Versa keeps shutting off

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‎11-12-2019 11:54 - last edited on ‎11-13-2019 05:33 by Fitbit Moderator

‎11-12-2019 11:54 - last edited on ‎11-13-2019 05:33 by Fitbit Moderator

My FitBit Versa keeps shutting off in the middle of the day.  No buttons pressed, just cutting off.  I charge it every night and when I plug it in, the battery shows 50% or 60%.  There is no restarting it when it shuts off.  How can I fix this?

 

 

Moderator edit: format

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‎11-12-2019 12:42

‎11-12-2019 12:42

Restart it while it is on.

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‎11-13-2019 05:31

In response to SunsetRunner

‎11-13-2019 05:31

@kmjohnson1, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's turns off all of a sudden. I would like to follow up and would like to know if you tried restarting your watch while it's on as @SunsetRunner suggested.

 

In the meantime, try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your watch.

 

Keep me posted!

JuanJo | Community Moderator

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