07-08-2019 19:07
07-08-2019 19:07
My Fitbit Versa keeps turning off for hours. Yesterday I did a factory reset, disconnect the bluetooth from my phone and started all over again. I got up this morning and it seemed to be working fine. Reminded me to take my steps throughout the day. I then noticed around 1:30 that the screen was black. I tried to double tap...nothing. I tried the left button...nothing. I tried to restart with left button and bottom right button...nothing. I have read other posts of the same situation. Those posts got me to the point of factory reset. I have been trying to get it to come back all through the rest of the evening. I finally got it to come back on with the left and lower right button.
It is inconsistent and wrecking my effort to develop a routine. Please help!
07-08-2019 23:42
07-08-2019 23:42
Hi @CettaJewel I have flagged a moderator to come and help you.
Helen | Western Australia
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-09-2019 05:49
07-09-2019 05:49
07-09-2019 09:40
07-09-2019 09:40
@CettaJewel welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it wouldn't turn on. until you pressed the left and lower right buttons. I also appreciate the time spent trying the other troubleshooting steps before contacting our forums.
I'd like you to try cleaning the contacts of your watch and charging cable with a cotton swab in order to remove any dust that may affect a proper charge. After this, monitor your Versa for the next 24 hours and see if the issue doesn't happen again.
Thank you for your help @NellyG.
See you guys around!
07-10-2019
05:55
- last edited on
07-23-2019
10:21
by
JuanJoFitbit
07-10-2019
05:55
- last edited on
07-23-2019
10:21
by
JuanJoFitbit
Hello JuanJoFit!
I tried cleaning the contacts of your watch and charging cable with a
cotton swab last night. I then placed it on the charger throughout the
night. When I put it on at 6:24 am it seemed to be working. When I looked
at it again at 7:10, it has blacked out again. It will not come on with a
tap nor pressing of left and lower right buttons.
Can I receive an update based on my last reply? Thank you
@JuanJoFitbit I have yet to receive an answer to a response to my last message of my Versa still not working. I have tried the trouble shooting you suggested. Please advise.
Thank you!
Moderator edit: merged replies
07-23-2019 10:19
07-23-2019 10:19
@CettaJewel I apologize for the late response. Since your Versa is still unable to get a charge, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.
Let me know if you have any questions!