Versa keeps turning off

[CettaJewel]

My Fitbit Versa keeps turning off for hours.  Yesterday I did a factory reset, disconnect the bluetooth from my phone and started all over again.  I got up this morning and it seemed to be working fine.  Reminded me to take my steps throughout the day. I then noticed around 1:30 that the screen was black. I tried to double tap...nothing. I tried the left button...nothing. I tried to restart with left button and bottom right button...nothing.  I have read other posts of the same situation. Those posts got me to the point of factory reset.  I have been trying to get it to come back all through the rest of the evening.  I finally got it to come back on with the left and lower right button.  

It is inconsistent and wrecking my effort to develop a routine. Please help!

[NellyG]

Hi @CettaJewel  I have flagged a moderator to come and help you.

[CettaJewel]

Thank you!

Concetta Lewis, SHRM-SCP, SPHR

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[JuanJoFitbit]

@CettaJewel welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it wouldn't turn on. until you pressed the left and lower right buttons. I also appreciate the time spent trying  the other troubleshooting steps before contacting our forums.

I'd like you to try cleaning the contacts of your watch and charging cable with a cotton swab in order to remove any dust that may affect a proper charge. After this, monitor your Versa for the next 24 hours and see if the issue doesn't happen again.

Thank you for your help @NellyG.

See you guys around! 

[CettaJewel]

Hello JuanJoFit!

I tried cleaning the contacts of your watch and charging cable with a
cotton swab last night. I then placed it on the charger throughout the
night. When I put it on at 6:24 am it seemed to be working. When I looked
at it again at 7:10, it has blacked out again. It will not come on with a
tap nor pressing of left and lower right buttons.

@JuanJoFitbit

Can I receive an update based on my last reply?  Thank you

@JuanJoFitbit I have yet to receive an answer to a response to my last message of my Versa still not working. I have tried the trouble shooting you suggested.  Please advise. 

Thank you!

Moderator edit: merged replies

[JuanJoFitbit]

@CettaJewel I apologize for the late response. Since your Versa is still unable to get a charge, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!