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Versa keeps turning off

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‎09-21-2020 18:50 - last edited on ‎09-22-2020 13:23 by Fitbit Moderator

‎09-21-2020 18:50 - last edited on ‎09-22-2020 13:23 by Fitbit Moderator

Over the past day I've gone to check the time on my fitbit three or four times to find the device has turned itself off. I only have the press one of the buttons and then it shows me the logo screen and turns on to the time when it last shut down (i.e. it would say it was 7am when really it was 11am). I've tried to factory reset however it keeps shutting off in the middle of this process. 

 

I'm not sure what is causing it, I only get it wet when I have a shower and I didn't think that would do any harm 

 

 

Moderator Edit: Clarified subject

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‎09-22-2020 13:26 - edited ‎04-06-2024 04:09

‎09-22-2020 13:26 - edited ‎04-06-2024 04:09

Hi there @robertsK, welcome to the Community Forums. I'm sorry to hear about your Versa's behavior, I totally understand where your concern is coming from and how you must be feeling. I'll be glad to help you.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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