Versa left button wont pop out

[farazpiracha7]

I got my Versa last Oct and its been working fine. However, since last week, it's left button has gone in and it won't pop out. It means I cannot press it or go back to the main screen. I tried contacting customer support and they're asking for a picture but the picture doesn't show the button being stuck in. Has anyone else faced the same issue? What to do? Can I get it replaced? 

[NellyG]

Hi @farazpiracha7 To get a replacement you need to work with Support. There is no other way. Is there any tiny bit of grit stuck in the recess around the button? You need to try to get a good picture of the button to send to Support Im afraid. 

[farazpiracha7]

Hey Nelly

I tried cleaning it with a pin and brush but it didn't help. Any other way
to do it?

I am in touch with the support, let's see what they say.

[NellyG]

Yes, that is all you can do. Sorry I cant be more help.