Versa light sensor light stopped working

[srevolorio]

 The sensor light on my versa lite stopped working over the past few days, last night it went off completely, it stopped reading my HR and shows the “- -“ next to the heart icon, so its not tracking my workouts, burned calories and my sleep as well. I tried shutting it down several times, turn on/off the HR option, factory reset, updating the app, chatted with a costumer representative and still not working. I was told the issue is on their side, that is not my watch but I don’t know, does anyone had the same or similar issue? Does anyone knows what to do?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @srevolorio, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the heart rate sensor issue that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat, as you also mentioned. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.