help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa lite keeps on not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2021 13:24 - last edited on ‎12-25-2022 04:26 by Moderator Alum

‎05-21-2021 13:24 - last edited on ‎12-25-2022 04:26 by Moderator Alum

I bought the versa lite in November 2020 and while the device does everything I need to aid in my health journey, it keeps on unsyncing. I've done all the troubleshooting (Bluetooth repairing, WiFi connections, rebooting) when I press the sync button on the fitbit app, there's always a problem. My only solution is to unpair the device from my phone ans repair. So since I've had the device I've repaired countless amount of times after going through all the normal troubleshooting steps. At one point I wanted to sell this one and get one of the more expensive ones but now I'm worried I'll have to go through the same issues. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-21-2021 13:50

‎05-21-2021 13:50

Same here it has been beyond frustrating! I have tried everything and still no sync for 7 hours. Basically the app is worthless, I have fought it for weeks. I plan on doing an upgrade on my phone but I would like to know what android version these people giving five stars to this app have on their phones. I am ready to sell it and go to a different brand of watch. Good luck!

Best Answer
0 Votes