Versa lite not connecting with bluetooth

[eunicakes]

I keep having to disconnect my versa. this morning it wouldn't find my device at all. Now I tried uninstalling and reinstalling it to my pc instead of my phone and it still wont connect! any suggestions?

[Marrrmaduke]

@eunicakes Have you tried rebooting both your phone and Versa? Could please explain what you meant by uninstalling? Is Versa still linked with your fitbit account (can you see it in the fitbit mobile app)? Also, what's your phone model and OS?

[Marrrmaduke]

@eunicakes Did you manage to make it work?

[eunicakes]

Yes! Called Fitbit and we did a factory reset and then updated firmware.

[Marrrmaduke]

@eunicakes Great! 😄