Versa lite purple

[Joannamarie2015]

My versa lite purple won't stay connected to my huawei smart p 2019 phone. It says notifications service not running and I need to restart my phone but this never works. Any ideas 

[Odyssey13]

Hi @Joannamarie2015  Is your phone on the list of compatible devices? click to see

 here is something a moderator posted about phones being compatible:

"Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features. "