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Versa lite screen not working

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‎03-19-2020 16:06

‎03-19-2020 16:06

Hi the screen has stopped working and the side button is temperamental! I’ve tried to do a factory reset but it won’t even do that. It’s only 5 months old!

thanks kirstin

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‎03-19-2020 16:49

‎03-19-2020 16:49

Hi @Kirstin76 If the factory reset as set out below is not helping you, you will need to contact Support. Be aware wait times are longer than usual with the problems caused by the Coronavirus.

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

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Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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