Versa lite time incorrect

[SayHay]

For the past three days, the time has been off on my Versa Lite. It is set for the correct time zone. I have checked Bluetooth syncing. I have deleted and added back both the device in Bluetooth and the Fitbit app. For the past three days, the time has been wrong and there have been syncing issues. When I get things reset, it works fine for a day, then it gets off track at some point during the evening. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @SayHay. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa Lite not syncing and showing the time incorrectly. I appreciate your troubleshooting efforts. Upon checking with our support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance.

[SayHay]

That is correct. Thank you for following up.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply @SayHay. I am sorry for the delayed response. 

I appreciate your time and feedback and wish you the best of luck with your health and wellness goals.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. Keep on visiting the forums!

[NMUZZY1]

Can you share how you corrected it? My Versa also randomly has done the same!

[SayHay]

I called customer service and they walked me through several troubleshooting options. It turns out I had a defective device. Since it was within warranty, they sent me a new one.

Sent from my iPhone

[NMUZZY1]

Thank you!

Get Outlook for Android

[SayHay]

I hope you find an answer!
The customer service rep I talked to was very helpful.

Sent from my iPhone