Versa lite time lag

[Charwin]

Hi, my Versa lite has developed a time lag.  I am operating on Android.  Time lag was 4 mins then increased to nearly an hour.  Have tried uninstalling and reinstalling Fitbit app.  Have also tried shutting down phone and resetting/shutting down Fitbit Versa lite.  Last resort was factory reset.  It has been updating for over 27 hours and still only showing the start screen in different languages.  Please help as I now have a useless expensive piece of metal.

[SunsetRunner]

Hi @Charwin , contact Customer Support about your problem. If they do not help you as they should or you get that feeling, please keep me posted and I find other ways to help you with your problem. Regards kuzibri

[LisaRPeter]

Spoiler

My phone is currently 20 mins ahead of the actual time, and I have no idea how to fix it.

[SunsetRunner]

Hi @LisaRPeter , are you using a Fitbit Clock Face or a Third Party Clock Face? regards kuzibri

[LisaRPeter]

Third party I think. Maybe I'll try switching.  

Sent from Yahoo Mail on Android

[SunsetRunner]

Hi @LisaRPeter , if you're certain that you're using a TPCF, than certainly change it to a Clock Face developed by Fitbit itself, restart you Versa and your time problem should be solved. Regards kuzibri

[LisaRPeter]

Thank you. I will try that.

Sent from Yahoo Mail on Android