Versa lite touch screen not working

[Kmee]

The touch screen isn't working....can't swipe up down or sideways to access apps....I use this primarily to track when I exercise and I am unable to do this. I've tried charging it, restarting it, and changing the face on my watch but nothing is working. I can still get notifications but it I can't dismiss them. I can only access the main screen. Please help. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kmee. 

I appreciate your participation in the Forums and sharing the issue you're experiencing with the touch screen on your Versa Lite. I understand how you are feeling as you're unable to keep working on your goals. Thank you for your troubleshooting efforts. Since the steps you tried didn't work, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

Let me know if you have any questions.

[Angie2121]

This started about 2 weeks ago for me too!

I can’t swipe at all or get to my apps

[Djezierski]

My son cannot swipe or do anything with his screen.  This started about 2 weeks ago.  His versa lite is only 2.5 months old.  We have changed his face, turned it off and back on but still does not work.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Djezierski. It's nice to see you around, @Angie2121. 

@Angie2121 thank you for joining the thread and sharing that you're experiencing the same issue. I 

understand how you are feeling and recommend restarting your watch by following the steps from this help article: How do I restart my Fitbit device?

@Djezierski I appreciate your efforts to resolve the issue your son is experiencing with his Versa Lite. Please confirm if you've tried already to restart the watch: How do I restart my Fitbit device?

Please keep me posted, I'll be around. 

[KBirky]

I have the same issue on my Versa. It has been going on for about a week.  I have tried restarting multiple times in a row and the suggestion to turn off isn't working as I can't get to the settings on my device.  My Versa isn't even a year old yet... 😞  HELP Please!!

[Angie2121]

Thank you for the welcome. Yes I have rebooted and still nothing. I have had this versa lite for about 8 months now.  First time this has happened I don’t get text notifications either with this Fitbit. I downgraded from the ionic  and I have to say disappointed. It seems like one problem after another. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KBirky. Thank you for your response, @Angie2121. 

@KBirky thank you for joining the thread and providing the details of the issue with your device. I totally understand how you are feeling and appreciate your troubleshooting efforts. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Angie2121 I appreciate your efforts and the additional details. I understand how frustrating this is for you. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[AudraO]

Spoiler

Same issue and appears to be constantly rebooting so I get the Fitbit symbol on the screen. This is also draining the battery. I charged it fully two days ago and it’s down to 45%. It used to last almost a week depending on how much activity/messages received. Very frustrating. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @AudraO.

Thank you for joining the conversation and sharing the details of the issue with your watch. I am sorry that you are going through this situation, I totally understand how you are feeling. Before considering other options, could you please confirm if you already tried the restart procedure described in this article? 

Please keep me posted.  

[KBirky]

Thank you!  I will watch for communication!

[Angie2121]

Thank you for your help!

[AudraO]

Yes, I have done the restart multiple times. It seems to be restarting on its own. In less than three days the battery is now completely dead. Something is happening that is not normal. 

[LiliyaFitbit]

Thank you for your replies, @KBirky @Angie2121 @AudraO. 

@KBirky @Angie2121 I appreciate your feedback. I am sure our Support team will do their best to help you, please keep working with them.

@AudraO thank you for your efforts and the details shared. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

If you have any questions, feel free to let me know.

[Djezierski]

I have restarted my versa lite.  It still does not work properly 

[BaileyE]

What has helped me is holding down the side button until the logo appears, it will then restart itself.... but after a while mine goes back to not working again.. 

[LiliyaFitbit]

Thank you for your response, @Djezierski. Welcome to the Fitbit Community, @BaileyE. 

@Djezierski I appreciate your efforts to resolve the issue by restarting your watch. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@BaileyE thank you for joining the thread and sharing your experience. Have you tried to switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

I'll be around if you need further assistance. 

[Sarebear2319]

My touch screen isn't working and I tried restarting it and changing the clock face. Nothing has helped. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sarebear2319. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to continue assisting you on this matter. Please keep an eye on your inbox.

Let me know if you have any questions.

[BaileyE]

Hello, I haven’t been contacted by support yet and my watch still isn’t working.

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