Versa lite won’t sync

[Jakmay]

I have same problem as many I am reading 🥺

Has versa lite for Xmas 2919 screen went funny, called customer service who sent me another in June the screen went black so called again was sent another replacement 2 weeks ago that one wouldn’t sync, called customer service again and they sent another received the 4th Friday this also won’t sync!! I have tried all your suggestions and nothing. I asked about getting a refund, I was told Fitbit gives 45 days! These devices are faulty refunds should be given I have only had the original device 6 months and broke and 3 further devices sent to me in 2 months! Refund should be honoured for fault products. I am so angry 😡 

[Jakmay]

I have same problem as many I am reading 🥺

Has versa lite for Xmas 2919 screen went funny, called customer service who sent me another in June the screen went black so called again was sent another replacement 2 weeks ago that one wouldn’t sync, called customer service again and they sent another received the 4th Friday this also won’t sync!! I have tried all your suggestions and nothing. I asked about getting a refund, I was told Fitbit gives 45 days! These devices are faulty refunds should be given I have only had the original device 6 months and broke and 3 further devices sent to me in 2 months! Refund should be honoured for fault products. I am so angry 😡 

[Jakmay]

I have same problem as many I am reading 🥺

Had versa lite for Xmas 2919 screen went funny, called customer service who sent me another in June 2020 the screen went black so called again was sent another replacement 2 weeks ago that one wouldn’t sync, called customer service again and they sent another received the 4th Friday this also won’t sync!! I have tried all your suggestions and nothing. I asked about getting a refund, I was told Fitbit gives 45 days! These devices are faulty refunds should be given I have only had the original device 6 months and broke and 3 further devices sent to me in 2 months! Refund should be honoured for fault products. I am so angry 😡 

[RicardoFitbit]

Hi @Jakmay, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.