Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa lite won't turn on

My Versa Lite was having problems with reading my heart beat for a while, and then while I was wearing it, it just would not turn on. I tried to reset it a few times and no logo came on any of the times. I even tried to leave it on the charger for about an hour and still nothing.

It's not even a year old. I'm losing hope on what to do any Ideas?

 

Moderator edit: clarified subject.

Best Answer
0 Votes
3 REPLIES 3

A warm welcome to the forums @_Ash

 
Thank you for sharing the details about your Versa Lite. I'm sorry to hear that it's not working, and I really appreciate you taking the initiative to try troubleshooting it yourself.
 
Since you mentioned that your device isn't turning on, I'm hoping we can get it powered up. Would you mind trying the steps in this helpful article: 

Why isn't my Fitbit device's battery charging?

Best Answer
0 Votes

I followed the steps in the article that you recommended and nothing happened. When I plug it in the only thing that happens is that the watch gets hot to the touch. 

Best Answer
0 Votes

@_Ash   Please stop trying to charge it.  Your battery developed a charging fault and there is no fix for this.

You wrote that it is less than a year old.  You can contact Support for more help.  I don't think there is any warranty coverage from Fitbit for you.  The Versa Lite is a discontinued model and generally isn't available from an authorized retailer.  You might have coverage if you bought an extended warranty from the seller.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes