Versa locked out

[vlwa]

I sold my Fitbit Versa on Ebay. However, silly me forgot to remove the pin code.  I removed the device from my Fitbit account too.  I sent the code to the buyer but now the Versa is locked from "too many attempts".  I found instructions on how to do a "factory reset" but the buyer said she's tried it multiple times and it doesn't work (just restarts).

Does any one have any suggestions? Thank you.

[Marrrmaduke · Accepted solution]

@vlwa Only 3-button factory reset or contacting Customer Support:

1. Press and hold all 3 buttons until Fitbit logo flashes (this may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[vlwa]

Still no joy. I've now got the Fitbit back from the buyer and I cannot reset it either. I've tried holding the buttons for all kinds of durations. Nothing seems to work. I tried to add it to the fitbit app but it asks for a code but the watch just says "unlock from phone". I've been onto fitbit support who had no clue either. Now waiting for technical support to get back in touch.

[Marrrmaduke]

@vlwa thanks for the update. Yes, I think at this point you need to go through tech support.

[Eglenz2]

I tried this several times. I held the last 2 buttons for five minutes and never got a vibrate. My fingers are sore from holding the buttons. Is there another way to factory reset?

[22-_Danielle]

Still lock out this Versa suck need to be taken off Fitbit.com👎🏻👎🏻

[Dallas59]

I am having same problem, my fingers are hurting and at this point nothing is rebooting, just goes back to use phone to unlick

[Kachina1967]

• This did not help me. My Versa was unlinked from my account and now I cannot add it back at all because I’m locked out, and if it’s not linked to my account, I can’t fix it. I tried restarting it and all that and still no luck. Help!