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Versa loosing time

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‎07-29-2019 19:01 - last edited on ‎08-02-2019 15:02 by

‎07-29-2019 19:01 - last edited on ‎08-02-2019 15:02 by

My Fitbit Verse is losing time.  Sync is working but i should have to sync my verse every hour to fix the time.    So all my alarms are off and I am late for work because of this..  Please fix this issue ASAP else i will swap to apple watch.

 

 

Moderator edit: subject for clarity

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‎08-02-2019 15:00

‎08-02-2019 15:00

Welcome to the Fitbit Community @UnixGirl. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issue you're having with your Fitbit Versa losing time. I understand that this is a big inconvenience for you. Thank you for letting me know that your watch is syncing. I recommend doing the following:

 

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?
  2. Restart your device by following the steps from this help article: How do I restart my Fitbit device?

I also recommend keeping all-day sync and always connected options turned on. 

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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