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Versa loses Bluetooth connection constantly

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‎11-18-2019 01:51 - last edited on ‎11-19-2019 06:04 by Fitbit Moderator

‎11-18-2019 01:51 - last edited on ‎11-19-2019 06:04 by Fitbit Moderator

My versa is constantly losing Bluetooth connection or sometimes saying it has but still syncing. This happens several times a day and is a real nuisance.

 

 

Moderator edit: updated subject for clarity

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‎11-19-2019 06:03

‎11-19-2019 06:03

@Suehar, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's losing Bluetooth connection constantly.

 

Please make sure that your phone has the most recent Fitbit app version installed. If the app is up to date, try logging out of your Fitbit account, restart your phone, forget the Fitbit app from your phone's Bluetooth devices list. After this, try pairing your Versa with your phone again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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