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Versa loses GPS connection during exercise.

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Without fail, my versa will lose GPS connection around the 30-35 minute mark on any given exercise (usually biking). The only way to get GPS back is to open the app on my phone and try to force sync it.  For whatever reason, this works about 75% of the time.  However, if I open any other app, such as the music app I very much need for my bike ride, the watch will lose GPS again and display the searching icon.

 

Moderator Edit: Clarified Subject.

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Hello @Caz29 I hope you're doing well, it's nice to see you around. 

 

I appreciate you have shared your experience with us. Tell me, are you using an iPhone or an Android phone? Please note that in order for the Versa to maintain a constant GPS communication with your phone, the Fitbit app should be open and running on the background while you're exercising. 

 

If you open a music app, please go back to the Fitbit app once you start the music, then you can lock your phone. 

 

Give this a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

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